Rate my property manager!

As a property investor who has engaged the services of a qualified property professional are you getting value for money? You just might be surprised by your results.

Our growing experience within the real estate industry is that too many property managers are looking after a portfolio of property that is simply too big to manage effectively and as a result something goes missing. Can you guess what it is? It's a seven letter word starting with the letter "S".

To complete this simple 10 question survey click here, and not only see your results immediately, but compare them against the management fees that you should be paying.

1. Does the property manager offer a service guarantee?
a. Yesb. Noc. I don't know

2. Does the property management company have a set of service standards &/or
company policies and procedures?
a. Yesb. Noc. I don't know

3. Does your property manager have access to and use advanced property
management software and technology?
a. Yesb. Noc. I don't know

4. Given that a tenant must provide you a minimum of 28 days notice to vacate, does your property manager advise and discuss a market rent review and marketing strategy?
a. Within 1-7 daysb. Within 8-21 daysc. Within 22-28 daysd. After the property becomes vacant

5. How often does your agent carry out a routine maintenance inspection of your investment property?
a. Neverb. Once every 2 yearsc. Once a yeard. Every six months

6. After each inspection, as the property owner do you get the following? (tick all that
a. Nothingb. A phone callc. A written report or emaild. Photo'se. Video

7. Does your property manager carry out an annual rent review?
a. Yesb. Noc. I don't know

8. Does your property manager call you back or respond to an email on the same day if
you leave a message or sent an email (or within 24 hours)?
a. Yesb. Sometimesc. Nod. I don't know

9. Is your property manager; courteous, friendly and well informed?
a. Yesb. Sometimesc. No

10. In the past 2 years how many property managers have you had?
a. 1b. 2c. 3 or more

11. Do you receive regular statements each month?
a. Yesb. No

12. Does your property manager have a "Zero Tolerance to Rental Arrears" mindset?
a. Yesb. Noc. I don't know

13. What percentage management fee are you currently paying?
a. Less than 5.5% including GSTb. Between 5.6%-7.7% including GSTc. Between 7.8%-9.9% including GSTd. More than 100/o including

14. Do you think you are getting good value for money?
a. Yesb. Noc. Maybe